PRIVACY POLICY

Effective date: 2026-01-01

This Privacy Policy explains how [Legal entity name] trading as Samui Pro (“we”, “us”) collects, uses, shares, and protects personal data.

Personal data is information that relates to an identified or identifiable person (e.g., name, email, phone, online identifiers such as IP address). ([EUR-Lex][1])

1) Who is responsible (data controller)

Controller: [Legal entity name] Address: [full address] Email: [privacy contact email]

2) What we collect

Depending on how you interact with us, we may collect:

A) Information you provide

• Contact details (name, email, phone)
• Inquiry content and attachments (if any)
• Booking details (property, dates, number of guests, special requests)
• Identity/verification details if required for a booking (only when necessary)

B) Information collected automatically

• Basic technical logs (IP address, browser type, pages visited, timestamps, error logs) These logs are typically used for security, troubleshooting, and site operation.

C) Information from partners If you work with us on a booking or advisory matter, we may receive information from property owners/managers or professional partners (e.g., confirmations, contracts, invoices).

3) Why we use your data (purposes)

We use personal data to:

• Respond to inquiries and provide requested information
• Process booking requests and manage confirmations/cancellations
• Provide advisory services you request
• Maintain security, prevent abuse, and debug operational issues
• Comply with legal obligations (e.g., accounting, dispute handling)
• Send service messages (e.g., confirmations, reminders). Marketing messages only if you opt in or where allowed by law.

4) Legal bases (where applicable)

Where laws like the GDPR apply, we rely on:

• Contract necessity (to provide requested services)
• Consent (e.g., you submit a form; marketing opt-in)
• Legitimate interests (security, fraud prevention, service improvement)
• Legal obligation (tax/accounting, compliance) ([EUR-Lex][1])

Where Thailand’s PDPA applies, similar principles apply and the PDPA has been in force since 1 June 2022. ([Norton Rose Fulbright][3])

5) Sharing and disclosures

We may share personal data with:

• Property owners/managers to fulfill booking requests
• Service providers (hosting, email delivery, security) acting on our instructions
• Professional advisors (legal/accounting) when needed
• Authorities or other parties if required by law or to protect rights/safety

We do not sell your personal data.

6) International transfers

Because we operate across jurisdictions, your data may be processed in multiple countries (e.g., where our team, hosting, or partners are located). We take reasonable steps to protect data during transfers.

7) Retention

We keep personal data only as long as necessary:

• Inquiries: typically up to [12–24] months
• Bookings/contracts/invoices: typically [5–10] years (or as required by law)
• Security logs: typically [30–180] days unless needed for investigation

8) Your rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, delete, or obtain a copy of your data
• Object to or restrict processing
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a relevant data protection authority ([EUR-Lex][1])

To exercise rights, contact: [privacy email]

9) Cookies and similar technologies

See our Cookie Notice below. Under EU-style rules, storing/reading information on a user’s device generally requires clear information and consent unless strictly necessary for a requested service. ([EUR-Lex][4])

10) Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission/storage is 100% secure.

11) Changes

We may update this policy and will revise the effective date.

References

[1]: https://eur-lex.europa.eu/eli/reg/2016/679/oj/eng?utm_source=chatgpt.com "Regulation - 2016/679 - EN - gdpr - EUR-Lex - European Union"
[2]: https://www.samui-pro.aialchemist.online/ "Koh Samui Advisory & Verified Rentals | Samui Pro"
[3]: https://www.nortonrosefulbright.com/en-th/knowledge/publications/e29d223d/overview-of-thailand-personal-data-protection-act-be2562-2019?utm_source=chatgpt.com "Overview of Thailand Personal Data Protection Act B.E. ..."
[4]: https://eur-lex.europa.eu/eli/dir/2002/58/oj/eng?utm_source=chatgpt.com "2002/58 - EN - eprivacy directive - EUR-Lex - European Union"
[5]: https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/?utm_source=chatgpt.com "Cookies and similar technologies | ICO"